I patronized your restaurant on the 26 February 2014 at 1900 and was thoroughly surprised and impressed by the extraordinary service received from your team of waiters. We had booked the entire second level of your restaurant for a celebration. I am obliged to express my gratitude especially to the manager Maria, who worked tirelessly the entire night to ensure that our requests were met. She made sure that our jugs of drinks were constantly refilled and used plates cleared. This was no easy task considering her team of 3 catering to our large group of approximately 20 people.
In addition, we were also allowed to consume our own bottles of wine although wine was already sold on the menu. I am aware that this might be against company regulations so I would once again like to show my appreciation to Maria for her flexibility on this special occasion. Lastly, at the end of the dinner, there was a significant amount of food leftover so we requested to take them home or they would have gone to waste. Maria gladly allowed us to do so and even provided us with plastic containers to keep the food in.
I am certain that all the waiters had put in effort but I think that Maria deserves special mention for exhibiting exemplary leadership. Hence, I want to make sure that your company is aware of this.
Therefore, I want you to know that we are very pleased with the quality of service that your restaurant provides and I want to give my personal compliments to the team for their effort that night. I will be looking forward to being served by them again in the future and will also be recommending this place to all my friends and family.